Refund policy
At Fitynex, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help. Please review our return and refund guidelines below.
Return Window
You have 30 days from the date you received your item to request a return.
To be eligible for a return, your item must be in new condition, unused, undamaged, in its original packaging, and include all accessories and components that came with the product.
We accept returns for both defective and non-defective products.
How to Initiate a Return
To start a return, please contact us at support@fitynex.com with your order number and the reason for your return request.
If your return is approved, we will provide you with a Return Authorization along with detailed instructions on how and where to send your package.
Please note that items returned without prior authorization will not be accepted.
Return Shipping Costs & Fees
Return Shipping
Customers are responsible for return shipping costs for all standard, non-defective returns.
However, if you receive a defective, damaged, or incorrect item, Fitynex will reimburse your return shipping costs after the item has been received and inspected by our team.
Restocking Fees
We do not charge any restocking fees for returned items.
Non-Returnable Items
The following items are not eligible for return:
- Items that have been used, worn, or modified from their original condition.
- Items returned without their original packaging or included accessories.
- Products clearly marked as Final Sale at the time of purchase.
Refunds
Once we receive and inspect your returned item, we will notify you by email regarding the approval or rejection of your refund request.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund to your account.
If more than 10 business days have passed since your refund was approved and you have not yet received it, please contact us at support@fitynex.com.
Exchanges
We gladly accept exchanges.
The quickest way to receive a replacement item is to return the original item and place a new order once your return request has been approved.
Order Cancellations
If you wish to cancel your order, please contact us as soon as possible at support@fitynex.com within 12 hours of placing your order.
Once an order has been processed or shipped from our warehouse, it can no longer be cancelled and will need to follow our standard return process after delivery.
To request a cancellation, please email us with:
- Your Order Number
- Subject Line: "Order Cancellation Request"
Contact Information
For any questions regarding returns, refunds, exchanges, or cancellations, please contact our support team:
Store Name: Fitynex
Email: support@fitynex.com
Customer Support Line: +1 415 735-0991
Address:
14930 Don Julian Rd
City of Industry, CA 91746
United States
Business Hours:
Monday – Friday
9:00 AM – 5:00 PM PST (Pacific Standard Time)