Privacy policy

Fitynex operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services").

Fitynex is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

1. Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person.

We may collect or process the following categories of personal information, depending on how you interact with the Services:

  • Contact details: Name, address, billing address, shipping address, phone number, and email address.

  • Financial information: Credit/debit card numbers, transaction details, and payment confirmation.

  • Account information: Username, password, security questions, preferences, and settings.

  • Transaction information: Items viewed, cart contents, wishlist, purchases, returns, exchanges, and past transaction history.

  • Communications: Information included in your customer support inquiries or other communications with us.

  • Device information: IP address, browser type, network connection, and other unique identifiers.

  • Usage information: Interaction data regarding how and when you navigate our Services.

2. Personal Information Sources

We collect personal information from the following sources:

  • Directly from you (e.g., when you create an account, make a purchase, or communicate with us).

  • Automatically through the Services (e.g., cookies, log files, and similar technologies).

  • From our service providers and processors (e.g., payment gateways, shipping partners).

  • From our marketing partners or other third parties.

3. How We Use Your Personal Information

Provide and Improve Services

To process payments, fulfill orders, manage accounts, calculate shipping, and recommend products.

Marketing and Advertising

To send promotional communications and show relevant online advertisements.

Security and Fraud Prevention

To authenticate accounts, detect fraudulent transactions, and protect against malicious activity.

Communicating with You

To provide customer support, send order updates, and maintain our business relationship.

Legal Reasons

To comply with applicable laws, respond to legal requests, and enforce our terms and policies.

4. How We Disclose Personal Information

We may disclose personal information to:

  • Shopify, vendors, and trusted service providers (IT, payment processing, analytics, shipping carriers).

  • Business and marketing partners for advertising services.

  • Third parties when you explicitly consent or request disclosure.

  • Affiliates within our corporate group.

  • Legal authorities to comply with applicable laws or protect our legal rights.

5. Relationship with Shopify

The Services are hosted by Shopify.

Information you submit is transmitted to and shared with Shopify to improve and facilitate the e-commerce services.

To learn more about how Shopify uses your personal information, please visit the Shopify Consumer Privacy Policy.

6. Third-Party Websites and Links

Our site may contain links to third-party platforms.

We are not responsible for the privacy practices, secure connections, or content of these external sites.

7. Children's Data

Our Services are not intended for children.

We do not knowingly collect information from individuals under the age of majority.

8. Security and Retention

While we implement commercial security measures, no system is completely impenetrable.

We retain your personal information only as long as necessary to provide services, comply with legal obligations, and resolve disputes.

9. Your Rights and Choices

Depending on your place of residence, you may have rights to:

  • Access, delete, or correct your personal information.

  • Request data portability.

  • Opt-out of the sale or sharing of information for targeted advertising.

  • Manage communication preferences (unsubscribe from emails).

We will not discriminate against you for exercising these rights.

We may need to verify your identity to process requests.

10. Complaints

If you have concerns about our data processing, please contact us.

You may also have the right to appeal our decision or lodge a complaint with your local data protection authority.

11. International Transfers

We may transfer, store, and process your information outside of your country of residence, relying on recognized transfer mechanisms where applicable.

12. Contact Information

Should you have any questions about our privacy practices or this Privacy Policy, please contact us:

Store Name: Fitynex
Email: support@fitynex.com
Address: 14930 Don Julian Rd, City of Industry, CA 91746, United States
Customer Support Line: +1 415 735-0991
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM PST (Pacific Standard Time)