Frequently Asked Questions (FAQ)

1. Where do you ship from?

Ans:
We ship all our orders directly from our warehouse located in City of Industry, California, United States.

2. How long will it take to receive my order?

Ans:
Our total delivery time is 7 to 12 business days.

This includes:

  • 1 to 3 business days for order handling and processing.

  • 6 to 9 business days for standard carrier transit.

3. Is shipping really free?

Ans:
Yes, we offer 100% Free Standard Shipping on all orders across the United States.

There are no minimum purchase requirements or hidden shipping fees.

4. How can I track my order?

Ans:
Once your order is dispatched from our warehouse, we will automatically send you a shipping confirmation email containing your tracking number (USPS, UPS, FedEx, or DHL).

Please allow up to 24 hours for the carrier system to update.

5. What is your return policy?

Ans:
You have 30 days from the date of receiving your item to request a return.

To be eligible, the product must be in its original new condition, unused, and undamaged.

For more details, please visit our Return & Refund Policy page.

6. Can I change or cancel my order?

Ans:
If you need to change your shipping address or cancel your order, please email us at support@fitynex.com within 12 hours of placing your order.

Once the order has been processed and dispatched from our warehouse, we cannot cancel it.

7. Are there any hidden charges?

Ans:
No.

We believe in total pricing transparency. The price displayed at checkout is the final amount you will pay.

There are no extra service charges, restocking fees, or surprise costs added.

8. Which payment methods do you accept?

Ans:
We accept all major credit/debit cards including:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • Diners Club

We also accept digital wallets such as:

  • Shop Pay

  • Apple Pay

  • Google Pay

  • PayPal

9. What should I do if my item arrives damaged?

Ans:
We are very sorry if this happens!

Please contact our support team immediately at support@fitynex.com with your order number.

We will prioritize your case to arrange a replacement or resolve the issue promptly.

10. How can I contact customer support?

Ans:
We are always here to help!

Contact Information

Fitynex
14930 Don Julian Rd
City of Industry, CA 91746
United States

Customer Support Line: +1 415 735-0991
Email: support@fitynex.com

Business Hours

Monday – Friday
9:00 AM – 5:00 PM (PST)

Average Response Time

Within 24 Hours